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Frequently Asked Questions

Please see below for answers to common questions from customers

What is Praeva Equiome™ Balance Toothpaste?

Praeva Equiome™ Balance Toothpaste is a next-generation oral care solution designed for precision biofilm control, microbiome protection, and long-term support of natural teeth and various dental treatments like implants, veneers, crowns, and aligners. It helps prevent biofilm buildup and staining while respecting the oral microbiome's balance.

What is the Equiome™ Free Fatty Acid Complex (EFFAC)?

The name Equiome™ comes from equilibrium of the microbiome’ and is the patented name for an active complex created through biotechnological activation of natural oils. It contains beneficial free fatty acids at a concentration more than 300 times higher than in the source oil. Free fatty acids have a proven effect of binding to GTF enzymes, which are responsible for synthesizing polysaccharides – a main structural element of biofilm, and acids that lead to enamel loss of minerals and degradation. This occurs without antiseptic action on the oral microbiome, setting it apart from other antimicrobial products on the market.

How does PRAEVA Equiome™ Balance toothpaste differ from traditional toothpastes?

Unlike conventional toothpastes that rely on harsh antibacterial agents or abrasives, Praeva targets the root mechanism of biofilm formation without disrupting beneficial bacteria. Its core active ingredient, the Equiome™ Free Fatty Acid Complex, modulates the enzymes responsible for biofilm growth, creating an invisible protective barrier. Traditional approaches often destroy all bacteria, potentially leading to dysbiosis (an imbalance of the oral microbiome), while Praeva aims to preserve microbial harmony.

What are the key benefits of using PRAEVA Equiome™ Balance Toothpaste?

Praeva offers several key benefits, including preventing biofilm buildup on teeth and dental work, balancing the oral microbiome, providing an ultra-smooth and polished sensation, being gentle on restorative materials, keeping aligners clear, promoting gum health around implants and restorations, strengthening enamel, reducing sensitivity, providing long-lasting freshness, and helping prevent staining.

Does PRAEVA Equiome™ Balance Тoothpaste contain fluoride?

Yes, Praeva offers two versions: one with 1450 ppm sodium fluoride, suitable for clinical prevention in patients at risk of caries, and a fluoride-free version for those seeking a natural alternative or who have personal or medical preferences. Both formulas provide effective biofilm control and protection, allowing for individual clinical case considerations.

 Is there scientific evidence to support PRAEVA's effectiveness?

Yes. Equiome™ and PRAEVA Equiome Balance Toothpaste have been extensively researched:

  • In vitro on biofilm-producing microorganisms from the mutans group, it shows suppression of the biofilm formation.
  • In a bioreactor setting, referred to as ‘artificial mouth study’ simulating a real oral environment, its effectiveness has been confirmed in suppressing biofilm formation on human teeth, without decreasing the microbial count in the system.
  •  Clinical observations have demonstrated cleaner teeth, reduced inflammation, and improved tissue homeostasis.
  • Scanning electron microscopy has been used to visualize the difference in biofilm accumulation when using PRAEVA Equiome Balance toothpaste compared to standard toothpaste in aligner-wearers and patients with temporary crowns undergoing prosthetic restorative treatment.
Is PRAEVA Equiome™ Balance Toothpaste safe for use with dental implants and peri-implant tissue?

Yes, it is even recommended. The free fatty acids in PRAEVA support the gingival barrier function - they have anti-inflammatory, antioxidant, and hydrating effects. Studies also show that some of the free fatty acids also present in Equiome also inhibit the adhesion of key periodontopathogens like Porphyromonas gingivalis. This results in healthier peri-implant tissue and a lower risk of inflammation in the long term, where chlorhexidine or other aggressive antiseptics are not suited for extended use. This is crucial for long-term implant success, as biofilm is the number one reason for implant failure.

Is PRAEVA Equiome™ Balance Toothpaste suitable for orthodontic treatment and aligners?

Absolutely. Praeva does not harm the surface of aligners or attachments. It reduces biofilm on both teeth and aligners, maintaining their aesthetics and freshness throughout treatment. The combination of ingredients in Praeva  helps prevent white spot lesions, inflammation, and acid damage, and keeps aligners clear and odor-free.

Is PRAEVA Equiome™ Balance Toothpaste suitable for patients with sensitive teeth?

Yes. Praeva contains a high percentage of medical-grade nanohydroxyapatite, which fills micro-cracks in enamel, reduces sensitivity, and restores mineral balance. Additionally, it does not contain irritating chemicals, improving tolerability. In clinical observations, 100% of sensitive patients reported relief.

 Why doesn't PRAEVA use chlorhexidine or other antiseptics?

Long-term use of antiseptics leads to dysbiosis, destroying beneficial flora and creating an environment for aggressive bacterial species. Praeva employs a selective biological approach – it regulates rather than destroys. This allows for continuous daily use without risking microbiome disruption.

Can children and teenagers use PRAEVA Equiome™ Balance Toothpaste, especially those with aligners?

Yes, the both the fluoride and fluoride-free formula are suitable for children over 7 years old, provided they can tolerate the mint flavor. The product is entirely natural, free from SLS, triclosan, and parabens.

What is the RDA (Relative Dentin Abrasivity) of PRAEVA Equiome™ Balance Toothpaste?

 RDA measures the abrasiveness of toothpaste against dentin, but it is not an indicator of how gentle it is on enamel. PRAEVA uses a very low abrasiveness, compatible with sensitive teeth, composites, veneers, and implant structures. It uses non-aggressive, biocompatible agents, including nanohydroxyapatite, which itself has a remineralizing effect. This low abrasivity ensures it is safe for delicate restoration surfaces and prevents microscopic scratches.

What are the main ingredients in PRAEVA Equiome™ Balance Toothpaste?

Key ingredients include the Equiome™ Free Fatty Acid Complex, medical-grade nanohydroxyapatite (for enamel restoration and sensitivity reduction), polyphosphates (for stain prevention), and a prebiotic system (xylitol, erythritol, inulin) to support beneficial bacteria and maintain breath freshness. PRAEVA contains 100% ingredients from natural origin and a COSMOS Organic certified aroma - Aerial Mint.

 How should I use PRAEVA Equiome™ Balance Toothpaste?

For adults and children over 7 years of age: Apply a pea-sized amount to a toothbrush and brush thoroughly your teeth and dental restorations for 2 minutes, twice daily. Do not rinse immediately after brushing – spit and leave to act for continued effect.

  • For implants and dental restorations: Brush gently around the implant or tooth-supported restoration and gumline, focusing on the collar area.
  • For aligner-wearers: Clean both teeth and aligners with the same paste using separate toothbrushes. Rinse aligners with lukewarm water after brushing to maintain clarity.
Does PRAEVA offer products beyond a single tube of toothpaste?

Yes, Praeva offers Pro Care Systems designed for specific needs. These include the Praeva Perio-Implant and Restorative Pro Care System (6 months of care) and the Praeva Aligner Pro Care System (12 months of care). These systems are typically available exclusively through dental clinics.

Why is PRAEVA important for individuals with aesthetic dental restorations (veneers, crowns, bonding)?

Most oral care products are not designed for the materials and margins of aesthetic restorations and can cause scratches, dullness, and compromise their longevity. Praeva is formulated with biomimetic ingredients and is free of abrasives, actively preventing biofilm buildup – the root cause of discoloration, gum inflammation, and long-term degradation – on these delicate surfaces. It also contains polyphosphates to prevent staining and nanohydroxyapatite to enhance enamel appearance and maintain the seamless look between natural teeth and restorations.

How does PRAEVA Equiome™ Balance Toothpaste contribute to overall oral wellness beyond just cleaning?

PRAEVA recognizes that the oral microbiome directly influences gut health and overall immunity. Unlike traditional toothpastes that use harsh chemicals disrupting this delicate balance, Praeva prevents biofilm formation while preserving beneficial bacteria. Its prebiotic system supports beneficial bacteria, and the nanohydroxyapatite actively rebuilds and strengthens enamel. This approach transforms daily oral care into a foundation for long-term oral and systemic health, supporting the body's natural defense systems.

How can I contact Praeva for customer service or legal inquiries?

For all legal and customer service inquiries, you can contact Praeva at support@praeva.science.

What are Praeva's shipping policies?

Praeva ships products throughout the European Union. Orders are processed within 1-2 business days. Shipping times for Bulgaria are typically 1-3 business days after dispatch, and for Europe, most orders arrive within 3-7 business days. Shipping costs are calculated at checkout based on delivery address and order size.

What is Praeva's return policy?

You can return unopened and unused items within 14 days of delivery, in accordance with EU consumer protection laws. To initiate a return, contact Praeva's customer care team with your order number and reason for return. Refunds are processed within 5 business days to your original payment method after the return is inspected, excluding shipping fees unless the return is due to Praeva's error or a faulty product. Return shipping costs are covered by the customer, unless the item is incorrect or damaged.

What types of personal information does Praeva collect?

Praeva may collect personal details such as name, address, email, phone number, and payment information for order processing and delivery. They also collect website usage data, including cookies and analytics, and maintain records of customer service inquiries.

How does Praeva use my personal information?

Praeva uses your data to process and deliver orders, communicate with you about your purchases, improve products and services, and fulfill legal obligations. Praeva states that they will never sell your personal information to third parties.

What are my rights regarding my personal data as a Praeva customer in the EU?

As a Praeva customer in the EU, you have the right to access, correct, or delete your personal information, withdraw consent or object to data processing, and request a copy of your data or transfer it to another provider. You can exercise these rights by contacting Praeva at support@praeva.science.

How does Praeva ensure data security?

Praeva uses advanced security measures to protect your personal data against unauthorized access, loss, or misuse. They comply with the General Data Protection Regulation (GDPR) and all relevant European privacy laws.

What is the governing law for Praeva's Terms and Conditions?

 Praeva's Terms and Conditions are governed by the laws of the European Union and the country of delivery. Any disputes will be resolved in accordance with applicable EU consumer protection rules.

Are Praeva products available for wholesale or dental professionals?

Yes, we offer tailored solutions for wholesale clients and dental professionals. Please contact us directly for more information on partnership opportunities.

What should I do if I receive a damaged or incorrect item?

If your Praeva order arrives damaged or incorrect, please contact our customer care team immediately with your order number and photos of the issue. We will resolve the problem promptly in line with our return and replacement policy.